Refund Policy

Clients only pay for engagement that is actually delivered and verified.

Undelivered quantity

If a campaign cannot be fully delivered, the unfulfilled portion is returned to your campaign wallet automatically when the order is closed.

Rejected proof

Any submission rejected during review does not count toward your delivered quantity and is never billed.

Drop-offs

Quality holds mean workers are paid only after engagement survives the hold window, so natural drop-offs are absorbed before you are charged.

Voucher redemptions

ApexDigital24 voucher codes are generated instantly and are non-refundable and non-reversible once issued. Codes are single-use and require a minimum spend of LKR 500 at apexdigital24.store.

Cash withdrawals

Rejected cash withdrawal requests are credited straight back to your cash balance in full.